April 17, 2018
Rosemary Duncan, Pharm.D., BCPS - Medication Safety Officer - and Jacob Smith, Pharm.D. - Assistant Director of Medication Safety and Quality at The Johns Hopkins Hospital talk about measuring quality in hospital settings and how quality metrics are used for accreditation and value-based payments.
Key Lessons: Measuring quality is difficult and event rates are not an adequate metric of medication safety; pharmacists can help improve HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores by providing patient and provider education; quality in healthcare is advanced by implementing high-reliability systems and processes by interprofessional teams.
March 14, 2018
Laura Cranston, R.Ph. - Chief Executive Office of the Pharmacy Quality Alliance (PQA) - talks about the work of PQA and the National Quality Strategy which aims to make care delivery higher quality and more affordable to achieve healthier people and communities.
Key Lessons: PQA plays an important role by convening key stakeholders and creating quality measures that are used by the payer community. Pharmacists and student pharmacists can play an important role in PQA's work.
January 2, 2018
Sara J. White - former Director of Pharmacy at Stanford Hospitals and Clinics - talks about relationship building in hospitals and health systems. Ms. White is a Past-President of the American Society of Health-System Pharmacists (ASHP) and a Scholar-in-Residence with the ASHP Foundation in 2004.
Key Lessons: know the distinction between interactions and relationships, connect with people - not just communicate, and be visible.