Working Remotely - Making Remote Work, Work

Working Remotely - Making Remote Work, Work

April 13, 2021

Christie Nemoto, PharmD, BCACP - Clinical Pharmacy Specialist in The Queen's Health Systems - Queen's Clinically Integrated Physician Network (QCIPN) - talks to us about providing care to patients at a distance and creating an effective work environment at home.

Key Lessons:

  • Health professionals had to learn new skills in order to deliver care to patients and interact with colleagues at a distance over the past year.  Remote work became the new norm during the COVID-19 pandemic.
  • Clinical care models in Hawaii have evolved over the years to support patients at a distance.  Hawaii is an archipelago of islands and access to health care services is enabled by a variety of technologies.
  • Pharmacists play a critical role on the healthcare team, even more so in the digital age.
  • Remote communications with patients are challenging - particularly written patient education sheets and post-visit summaries.
  • Clinicians need to rely on verbal clues (rather than visual clues) to ensure patient understanding.
  • When working from home, it's important to create habits and routines that mimic your work at the office such as dressing professionally, starting and stopping the workday in normal work hours, creating a designated workspace, and setting ground rules with family.
  • Be creative using remote activities to increase bonding and consistent communication between team members.
Social Media to Make Professional Connections (II)

Social Media to Make Professional Connections (II)

July 8, 2020

Ashley Barlow, PharmD (MD Anderson Cancer Center) & Brooke Barlow, PharmD (University of Kentucky Chandler Medical Center) - @theABofPharmaC and PGY2 Pharmacy Practice Residents - talk to us about developing their professional brand using Twitter and why creating an online presence can help you achieve your career goals.

Key Lessons:

  • Social media, especially Twitter, has become an increasingly important forum for connecting with professional colleagues and engaging in dialog about cutting edge issues that impact patient care and pharmacy practice.
  • To get started, read this brief article by Robert Pugliese entitled How Twitter Has Made Me a Better Pharmacist.
  • Consider maintaining separate professional and personal social media accounts.
  • Instagram, Facebook, LinkedIn, and Twitter are the most commonly used social media platforms for professional networking purposes.
  • Everyone should purposefully develop their professional brand online.  Your digital footprint ultimately reflects your reputation.
  • Your online persona is perhaps the first and most important impression that others with have of you.
  • Think about the ABCDEs of your social media presence. A - align your social media with your professional goals.  B - build your profile with a professional bio and photo.  C - curate the content you find interesting and important.  D - define your audience.  E - engage in conversations ... be sure to like, comment, and retweet!
  • Your online network through social media can lead to many new opportunities.

Get the Social Media Infographic by Ashley and Brooke Barlow (@theABofPharmaC)

Social Determinants of Health and Healthcare Delivery (II)

Social Determinants of Health and Healthcare Delivery (II)

October 22, 2019

Lea Eiland, PharmD, BCPS, BCPPS - Clinical Professor and Associate Department Head, Department of Pharmacy Practice, Auburn University Harrison School of Pharmacy — talks to us about the impact of generational differences ... and why these differences influences our patients' communication perferences, beliefs, and expectations.

Key Lessons:

  • Our patients and workforce are more diverse than ever - including their generational experiences that influence their expectations related to work, healthcare delivery, and communication.
  • Generational differences are generalizations - so not all people within a generation fit the stereotype and we need to be careful to not make assumptions.
  • The generations currrently in the workforce and healthcare delivery systems are Traditionalist, Baby Boomers, Gen-X, Millennials, and Gen-Z/iGeneration.
  • Comfort levels with digital technology and communication formats vary by generation.  Older generations tend to prefer face-to-face and long-form written communications ... while more recent generations prefer short-form written communications.  But everyone can learn to adapt!
  • Recent generations prefer short, action-oriented, on-demand learning methods.
  • Feedback preferences are also generational. Older generations generally desire less frequent feedback and more recent generations prefer more.
  • Learning how to function well as a team requires a shared vision about the goals and valuing the contributions of each person on the team.
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